We currently ship to all 50 states and U.S. territories. We even ship to PO Boxes and military postal addresses. All shipping rates are calculated based on the shipping address and the size of the order.
Free Shipping Available
Free shipping is available for all orders with a delivery address in the USA and over $50.00 in value. Solle Infusions reserves the right to choose the shipping carrier and service used to deliver all orders electing free shipping (which could include USPS Parcel Post, 5-12 business days). Free shipping is not available in combination with other promotions.
Orders are processed and shipped Monday - Friday with the exception of national holidays. Delivery speed depends upon the shipping carrier and service elected during checkout. A summary of the shipping times provided by each carrier is provided below. To estimate the arrival date of an order, please allow 1-2 business days for order fulfillment prior to shipping.
Estimated Shipping Timelines:
- USPS Priority Mail: 2-3 business days from day of shipment
- USPS First Class: 4-5 business days from day of shipment
If you are unsatisfied with any product purchased in the last 30 days, please let us know your concerns. We'll do our best to make you happy. If you have received a damaged or incorrect sample of tea, please email us at firstname.lastname@example.org. All teas that have been opened incur a 35% restocking fee. If we made a mistake, we will pay for the return shipment. However, if the reason for your return is due to personal preference (i.e. you decided that herbals are not your cup of tea), you will be responsible for the cost of mailing the item back to us. In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA number online, please use the Return Request Form below. Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
COPYRIGHT AND TRADEMARK INFORMATION
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